In this session of the Fintalks series, Julián Colombo speaks with Gonzalo Cambiazo, a banking leader with over 20 years of experience, who became the first major user of N5’s platform at Creditcorp Bank 8 years ago.
Technology as a means, not an end:
One of the most important lessons is to avoid putting technology ahead of business objectives. Cambiazo emphasizes that a common mistake is believing that “technology is the business model.” The right approach is to first focus on processes and culture, and then implement technology that supports that vision [06:08].
Staying focused on the fundamentals:
Given the rapid pace of Artificial Intelligence, there is a risk of losing focus by trying to embrace too many new developments at once. The recommendation is not to rush: it’s important to ride the technological wave, but without losing sight of the fundamental principles that create value in the financial industry [04:48].
The importance of a “Strategic Partner”:
Technology today is a commodity. The real value lies in having partners who understand the client’s “pain points,” their pace, and their level of maturity. A close, mutually beneficial (win-win) relationship is what ensures that an implementation succeeds [02:39].
Radical efficiency in customer view:
As an example of the real impact of transformation, Cambiazo recalls how they went from taking 12 minutes to obtain a complete customer view using legacy systems, to just 10 seconds with N5’s platform—by unifying information from more than 17 core systems [09:44].
True digital transformation does not happen simply by purchasing software, but through cultural change and the execution capabilities of people who understand that success is built together. Gonzalo Cambiazo was recognized with the Excellence in Execution award for embodying this philosophy [08:04].
