"Durante los últimos años, la conversación sobre Banca Empresa giró en torno a unificar la información del cliente. Pero una vez resuelto ese problema, aparece uno nuevo, más humano: ¿en qué usa el ejecutivo el tiempo que esa unificación le devuelve? En muchos bancos, ese tiempo no se traduce en más conversación real con el cliente — se lo lleva otra tarea administrativa. La Banca Empresa que gane la próxima década no será la que tenga el sistema más sofisticado, sino la que logre que sus mejores ejecutivos vuelvan a dedicar su tiempo a entender a fondo el negocio de su cliente."
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