Exciting news is shaking the financial world in Paraguay! The signing of the agreement between Basa and N5 marks a significant milestone in the evolution of the customer experience. At an event held at the bank’s headquarters, leaders from both organizations sealed this strategic alliance with the aim of raising technological standards and improving interaction with customers.
In this article, we are going to share a note that was highlighted in Paraguay, telling a little more about this incredible novelty.
The agreement was signed between Basa and N5 Now at the bank’s Headquarters, which seeks to enhance the customer experience with better technologies.
The idea is to implement the N5 Now platform that has technology that allows creating an efficient, effective and powerful connection with customers, providing value and accelerating growth. The service integrates: CRM, Incentives, Openfinance, Real-time Campaigns, Analytics and Omnichannel Service.
Additionally, this tool offers precise guidance for: Customer journey management, Sales and service workflow, Dashboards and reports, Universal integration with the core banking engine and other legacy systems and data, Campaign management, Management decision making and Mobile application for onboarding integrated across channels.
On behalf of Basa, the representatives were Mr. Gustavo García, Information Technology Division Manager and Mr. Germán Rojas, President of the entity; from the ally, with the participation of Diego San Esteban Al Consulting Specialist
In this way, Basa reaffirms its commitment to the quality of its service for its clients through cutting-edge technology.
About N5 Now
N5 Now is an omnichannel solution, that is, it seeks to unify all the contact points of a company that provides an interconnected experience between customers and employees, thus valuing that experience over the product.
This platform has been designed for Banks, Insurance Companies, digital payment companies, among other financial institutions.
