Descubre cómo N5 está moldeando el futuro financiero con una IA segura y centrada en el humano.
Artificial Intelligence (AI) is a transformative force in the financial sector, promising to revolutionize how institutions interact with their clients. A recent Gartner survey reveals some of the user concerns about using AI in customer service, highlighting both opportunities and challenges for the industry.
According to the study, 60% of users believe they will have difficulty speaking to a person during their service, 46% fear that AI will replace human work, 42% are worried about incorrect responses provided by automated systems, and 34% fear for the security of their data. These concerns highlight the need for a careful and human-centered approach when implementing AI solutions.
The Need for Ethical, Safe AIs Focused on Improving Human Lives
The concerns highlighted in the study are understandable and underscore the importance of financial institutions choosing AI solutions that not only automate processes but also enrich the customer experience, ensure the security of their information, and provide human interaction when necessary.
There is no doubt that the future, whether in the financial sector or beyond, will be heavily influenced by the use of AI. However, the key to a successful transition will be choosing solutions that not only understand the challenges pointed out by customers but are also equipped to effectively address these issues.
The solution is FIN SKY
Many of these user concerns had already been discussed by scholars and experts in the financial sector, as traditional generative AIs might not be very useful for this industry. They would face problems mainly related to security, data protection, scope, cost, and accuracy of responses. Thus, the theory emerged that to mitigate these risks, it would be necessary to develop a FIN SKY (FIN SC AI – Financial Self-Contained Artificial Intelligence), characterized as a safe AI specifically targeted at the financial sector.
N5, the first company to create exclusive AIs for the Financial Sector
Recently, N5 announced three innovative solutions that reflect its commitment to addressing these challenges efficiently and carefully: AIfred, an executive virtual assistant capable of performing all necessary tasks 100 times faster; Pep, the Virtual Coach that boosts executives’ performance beyond the top 1% of the company; and Singular, which combines AIfred and Pep to act not as a chatbot, but as a true proactive executive for the end customer, with a rich, less automated approach supervised by humans.
N5 is always committed to offering solutions so that financial institutions can ensure that the AI revolution is both innovative and inclusive, improving the customer experience while increasing operational efficiency.
Learn more about how these artificial intelligences can transform your financial institution, access the link to talk to one of our specialists: https://n5now.com/schedule-demo/
