N5’s platform merges artificial intelligence and customer management to enable banks and insurers to reach record levels of efficiency, satisfaction, and growth.
N5 is driving the transition from traditional CRM to an AI platform for the financial industry
N5, the fintech, announces a new strategic stage that redefines CRM integration with artificial intelligence, consolidating itself as a leader in the digital transformation of banks and insurers.
N5 Now is presented as a native solution for the financial industry, prepared for open banking and open insurance environments, and capable of integrating without altering legacy infrastructures.
Its specialized vertical approach enables rapid implementations (in less than 100 days) with real impact on productivity (+50%), cost reduction, and NPS improvements of more than 20 points.
🔹 From CRM to Intelligent Platform
Since Julián Colombo — with extensive experience in CRM and Business Intelligence at Banco Santander — founded the company in 2017, it was born as an end-to-end solution to unify systems such as CRM, BPM, payments, compliance, and omnichannel channels. Over time, it evolved into a cognitive platform that enhances these systems through advanced artificial intelligence.
In 2024, N5 launched three AI agents specifically designed for the financial industry:
- Alfred: an internal virtual assistant that automates administrative tasks, emails, and client follow-ups, and structures data for immediate access.
- Pep: a virtual coach that replicates the best practices of the top 1% of sales and collections professionals, boosting team performance.
- Singular: a comprehensive artificial intelligence that combines the capabilities of Alfred and Pep, providing intelligent support from sales to financial advisory.
These tools enable financial institutions to reduce operating costs by up to 94%, increase team productivity up to 9 times, reduce risks by 25%, and improve customer satisfaction by 35 NPS points.
🔹 International Growth and Impact
Currently, N5 operates in 18 countries, including Argentina, Peru, Chile, Mexico, and the Dominican Republic.
In 2024, it doubled in size, with a 54% increase in its technical team and a 221% increase in recurring revenue generated by AI products within its platform.
Its notable clients include Mastercard, Santander, Itaú, Zurich Insurance, Atlas Bank, and N26.
🔹 Leadership Statements
Regarding an investment round that took place just a few months ago, the CEO stated:
“The extension of this round reinforces the credibility of our work, the market’s trust in our proposal, and the impact we are making in the industry.”
In the words of Patrick Arippol, co-founder and partner of Alexia Ventures:
“N5’s artificial intelligence is not just another addition — it is at the heart of the platform, revolutionizing the relationship between banks and their customers.”
