{"id":7958,"date":"2023-04-18T09:42:52","date_gmt":"2023-04-18T12:42:52","guid":{"rendered":"https:\/\/blog.n5now.com\/hacer-visible-lo-invisible-tecnologias-y-cultura-centradas-en-el-usuario\/"},"modified":"2023-04-18T09:50:49","modified_gmt":"2023-04-18T12:50:49","slug":"hacer-visible-lo-invisible-tecnologias-y-cultura-centradas-en-el-usuario","status":"publish","type":"post","link":"https:\/\/blog.n5now.com\/en\/hacer-visible-lo-invisible-tecnologias-y-cultura-centradas-en-el-usuario\/","title":{"rendered":"Making the invisible visible: User-centric technologies and culture"},"content":{"rendered":"\n<p>Currently, one of the <strong>biggest challenges<\/strong> facing banks in Latin America and the Caribbean is the <strong>lack of visibility into the status of customer complaints and their resolution.<\/strong> Many banks still use manual systems to handle claims, which delays problem resolution and <strong>affects customer satisfaction.<\/strong><\/p>\n\n\n\n<p><strong>To solve this problem, it is essential that banks adopt new technologies <\/strong>and processes, including tools such as robotic process automation (RPA) and case tracking systems. <strong>A technology platform like N5 Now can help solve <\/strong>the lack of visibility into the status of claims by recording the history of all customer interactions and tracking cases in real time.<\/p>\n\n\n\n<p>In addition to technology, <strong>it is critical that banks adopt a customer-centric view<\/strong> to ensure quick and effective resolution of issues that may arise. <strong>Our CRM N5 Now platform can be of great help to achieve this objective<\/strong>, since it implies a cultural change that must cross the bank and be supported by our tool. It is necessary to implement feedback processes and train employees in customer service to ensure customer satisfaction. I<strong>n this way, the platform and the cultural change will work together to improve the customer experience.<\/strong><\/p>\n\n\n\n<p>In short, banks in Latin America and the Caribbean need to embrace new technologies and processes, along with a customer-centric culture, to effectively solve customer problems and stay competitive in an increasingly demanding market. <strong>If you are interested in learning how N5 Now can help you improve your customer satisfaction, schedule a demo with us today.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Currently, one of the biggest challenges facing banks in Latin America and the Caribbean is the lack of visibility into [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7954,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"none","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[214,203],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/posts\/7958"}],"collection":[{"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/comments?post=7958"}],"version-history":[{"count":2,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/posts\/7958\/revisions"}],"predecessor-version":[{"id":7963,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/posts\/7958\/revisions\/7963"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/media\/7954"}],"wp:attachment":[{"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/media?parent=7958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/categories?post=7958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.n5now.com\/en\/wp-json\/wp\/v2\/tags?post=7958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}